Last updated: 11 June 2018
Hispanor is responsible for the website www.hispanor.pt, hereinafter referred to as the website, and is committed to guaranteeing the privacy of the personal data of its users.
This policy explains how Hispanor collects, protects, processes, uses and destroys, as well as guarantees the right to access and update the personal data that website users provide.
Dear user, please read the following text to understand and become aware of how the information you provide will be treated by Hispanor.
1. Definition and controller
1.1 Personal data should be understood as information, of any nature and medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is considered to be a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity.
1.2 Hispanor is the entity responsible for collecting and processing users’ personal data, namely, the categories of data collected, how they are processed and the purposes for which they are used.
2. Personal Data Collected and Purposes
2.1 Access to the website and navigation: with access to the website, a set of computer data is automatically collected, which is temporarily recorded in specific files, and is also automatically deleted after a certain period. The collection of this data has purely technical objectives, such as connection configuration, system security, technical network administration and optimization of our website. The data we refer to is the following: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the transferred file; d) Volume of data transmitted; e) Indication of whether the transfer was carried out successfully; f) Identification data from the browser software and operating system; g) Website from which you accessed our website; h) Name of the Internet service provider.
2.2 Contact form: to make a request for information/contact on our website, we ask you for some personal data such as name, telephone number and email address in order to contact you to respond to your request.
2.3 Customer registration: when registering as a customer, Hispanor asks for various personal information such as company name, user name, address, postal code, location, country, contact, fax and email, with the purpose of contacting you and /or process your order.
2.4 When using the Hispanor website, you agree to accept the terms and conditions of this Privacy Policy, as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we ask that you do not provide any personal data to Hispanor through this website.
2.5 The User guarantees that the personal data provided to Hispanor is true and is responsible for communicating any changes thereto.
3. Period of retention of your data
The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and retained for a period of 5 years after the user’s last change, update or interaction with the website. After this period, they will be eliminated.
4. Provision of data to third parties
4.1 Unless otherwise specified, your personal data will not be disclosed to third parties without your explicit consent.
4.2 Your personal data may, however, be disclosed to third party service providers who process personal data on behalf of Hispanor, for example, for web page hosting, email, shipping and deliveries, brand management and product promotions, response questions about services, sending information about new services and products.
4.3 Furthermore, users’ personal data may be disclosed to third parties, to: Satisfy requirements imposed by law or competent governmental or judicial authorities; Satisfy requirements necessary to initiate or sustain legal proceedings or defense in legal proceedings;
5. Storage of your Personal Data
Personal data collected and processed by Hispanor is stored on servers with limited access, located in controlled facilities.
6. Data transfers abroad
The provision of certain services by Hispanor may involve the transfer of your data outside of Portugal. In such a case, Hispanor will strictly comply with the applicable legal provisions, particularly regarding the determination of the suitability of such Country with regard to the protection of personal data and the requirements applicable to such transfers.
7. Data security and confidentiality
It is Hispanor’s objective to guarantee the quality and integrity of the information provided by website users, having implemented the necessary measures, both at a technological and organizational level, in order to keep the information secure, namely authentication/access control systems (login and password), use of firewalls and intrusion detection systems, recording of actions carried out by Hispanor employees on personal data of customers or users (login);
8. Rights of Data Subjects
In accordance with current legislation, the User has the right to access and rectify their Data, as well as the right to request its deletion, oppose its processing and obtain its limitation or portability to the extent applicable. You can also object to your Data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from our services. Furthermore, you may, at any time, request to stop receiving communications from us. These rights can be exercised by contacting Hispanor directly at rgpd@hispanor.pt or via letter to the company’s headquarters.
9. Link to social networks
We allow connection to social networks, but we are not responsible for their privacy and security policies. We recommend that you check them. These are links to social networks external to Hispanor subject to their own Privacy Policies. These networks may record information regarding users’ activities on the Internet, including on our website. We recommend analysing the conditions of use and privacy policies of these social networks, in order to know exactly how they use users’ personal data, as well as the procedure for deleting or limiting the processing of this data.
10. Children
Hispanor does not knowingly collect personal data from children under the age of eighteen. If you are under eighteen, do not provide us with personal data. If you believe that a child has provided personal data to Hispanor, please contact us so that we can make every effort to delete that personal data from our databases.
11. Applicable law
In the event of a controversy or claim of any nature related to this website, Portuguese law will apply, regardless of any applicable conflict of laws. All legal actions or proceedings arising from or related to this Privacy Policy, its validity, application, compliance or non-compliance, or the subject matter of this Privacy Policy, will be the jurisdiction of the Portuguese courts, and the user consents and submits to the jurisdiction of these courts in the cases indicated.
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (RAL) entity.
Alternative Consumer Dispute Resolution (RAL) entities are entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of RAL entities provided for by Law No. 144/2015.
To consult the list of Alternative Consumer Dispute Resolution Entities click on http://www.ipai.pt/fotos/gca/i006245_1459446712.pdf.
The European Commission, through Regulation (EU) n. 524/2013 of the European Parliament and the Council, of May 21, 2013, created the RLL platform for alternative dispute resolution between consumers and traders, relating to online sales or service contracts.
The European Commission, through Regulation (EU) n. 524/2013 of the European Parliament and the Council, of May 21, 2013, created the RLL platform for alternative dispute resolution between consumers and traders, relating to online sales or service contracts.
12. Updates to this Privacy Policy
This Privacy Policy is subject to change. The date of the last update to this document is indicated in the caption “Updated on” in the header of this document. Changes to this Privacy Policy will come into force when they are published on the website.